We're proud to announce that Estate Apps has been shortlisted for the ESTAS Customer Service Awards 2026 - our ninth consecutive year on the shortlist.

At the same time, Alex Evans has once again been recognised through the ESTAS People Awards, celebrating individuals who consistently go above and beyond for the people they work with.

Nine years. Two nominations. And every bit as meaningful as the first.

What the ESTAS actually are - and why they matter

The ESTAS are widely regarded as the UK's largest customer service awards for the property industry. What sets them apart from most award schemes is how winners are decided. There are no mystery shoppers, no judging panels, no marketing campaigns influencing the outcome.

Recognition is based entirely on verified client reviews submitted by real customers through the ESTAS platform. You can read more about the history of our relationship with the awards on our award-winning website designers page.

In other words: the people who use our platform every day decide whether we deserve to be here. That's why a ninth consecutive shortlist means more than most industry recognition we've received.

The numbers behind the nomination

Here's where we are heading into the 2026 ESTAS ceremony in October:

• 99.73% customer service rating for the 2026 ESTAS Awards period - based entirely on verified client reviews
• 430+ five-star Google reviews - consistent over time, not a historical burst
• 8 ESTAS Gold Awards for Customer Service
• ESTAS Supplier of the Year Silver Award (2025)
• ESTAS People Award Winner - Alex Evans (2024)
• Trusted by 300+ estate and letting agency brands across the UK
• More than 15 years serving the property industry

Every single one of those achievements has one thing in common. Clients. Without their trust, support and feedback, none of it exists.

Customer service isn't something you achieve once

Anybody can have a good month. Anybody can have a good year. What's harder - and what we're genuinely proud of - is maintaining that standard across nine consecutive years of independent, verified measurement.

Day to day that means helping agencies launch and improve their websites, supporting CRM migrations, solving technical challenges quickly, sharing marketing advice, building new tools and answering support requests - all with the same level of care we've had since day one.

We've written about what that support relationship actually looks like in practice in our article on the value of fast, friendly website support for estate agents. It's not a sales piece - it's an honest reflection of what we think the standard should be, and why it matters for long-term results.

Great service isn't something you achieve once. It's something you earn every day.

Recognition for Alex Evans

Alongside the company shortlist, Alex Evans has once again been recognised through the ESTAS People Awards - an accolade that celebrates individuals who make a genuine difference through exceptional service, communication and support.

Anyone who knows Alex will know that customer service has never been a department to him. It's a mindset. Whether he's helping an agency work through a challenge, reviewing performance data, discussing marketing strategy or simply making time for a client who needs a conversation, the goal has always been the same: help clients succeed.

Alex won the ESTAS People Award in 2024. To receive that recognition again, directly from client feedback, makes it particularly meaningful.

More than websites

When Estate Apps launched, the goal wasn't simply to build estate agent websites - there were already plenty of companies doing that.

The ambition was to build something different: a platform that genuinely evolves, that helps agents generate more instructions, and that embraces new opportunities around SEO, AI visibility, Google Business Profile automation and Property AdVantage marketing automation.

More than that, the goal was to build a company that people genuinely enjoy working with. Technology changes constantly. The need for a supplier who actually knows your business, picks up the phone and gives a straight answer doesn't. That's why the ESTAS matter to us - and why what clients say about us is something we take seriously rather than treat as a marketing asset.

If you're curious about how that translates into real results, our case studies and our work portfolio give a fair picture.

What we're most proud of

Not the shortlist itself, if we're honest. It's the relationships behind it.

Many of the agencies we work with have been clients for years. Some for almost a decade. In an industry where suppliers often focus heavily on winning new business, we've always believed the real test is whether clients choose to stay - and whether they'd recommend you to someone else without being asked.

The fact that agents consistently do both is what nine consecutive ESTAS shortlists actually represent. And it's why we think so carefully about what it means to be a genuinely good supplier - something we explore in our article on trust signals and why online reputation matters more than ever.

Thank you

To every estate and letting agent who has trusted Estate Apps with their website, marketing and online growth - thank you.

To every client who has taken the time to leave a review - thank you. Those reviews are the direct reason we're here.

To every member of our team who works behind the scenes to support clients every day - thank you.

The ESTAS national ceremony takes place on 16th October 2026 in London. We'll be there hoping to add another trophy to the cabinet. But whatever happens on the night, we're already proud of what this ninth consecutive shortlist represents.

Nine years. Measured by the people who matter most. Our clients.

Frequently asked questions

Thinking about a new website or switching provider?

We're always happy to have an honest conversation about your current setup and what working with Estate Apps would actually look like. Get in touch here or explore what we do to get a feel for the platform first.

⭐ Estate Apps - We’ve been building estate agent websites since 2017 and have the reviews to show for it - 430+ five-star ratings on Google and 8x ESTAS ‘Best in Sector’ wins. If you want a website that actually works for your business, let’s talk.